Re: Sorry, a short rant about Digital Realty, Hivelocity and 350 E. Cermak

[Tim Burke via NANOG <nanog () lists nanog org>]

Digital Realty owns the 350 E Cermak building, and has for quite some time… Equinix is a tenant, occupying the entire 
5th floor, and probably some other space.

Steadfast Networks was a tenant, Steadfast sold their operations to Hivelocity… and it appears Hivelocity then sold off 
their 350 E Cermak colo operations to their landlord.

> On Jan 29, 2026, at 12:17 PM, Bruce Wainer via NANOG <nanog () lists nanog org> wrote:
>
> Please excuse my ignorance, but does this impact organizations who have a
> presence in 350 E Cermak via Equinix or other providers? My only experience
> with that building is as an Equinix customer. What I'm wondering is really:
> is this change in ownership of the whole building, or just a part of it the
> way that Equinix is just one part of it?
> -Bruce Wainer
>
> On Thu, Jan 29, 2026 at 1:07 PM John Von Essen via NANOG <
> nanog () lists nanog org> wrote:
>
> > I know that Hivelocity just canned their CEO, and have some industry
> > “consultants” on the team now, so not surprised that some fire sales have
> > occurred.
> >
> > -John
> >
> >
> > > On Jan 29, 2026, at 12:26 PM, John Palmer via NANOG <
> > nanog () lists nanog org> wrote:
> > > So, it looks like Hivelocity sold their data center at 350 E Cermak to
> > > Digital Realty.  I guess DR is getting into the business of actually
> > running
> > > data centers (Althogh Telx's name is all over the paperwork).
> > >
> > >
> > >
> > > We have some servers colocated at this data center.
> > >
> > >
> > >
> > > We received no notice of this transfer either by e-mail or on paper.
> > >
> > >
> > >
> > > The only notice we got was an invoice.
> > >
> > >
> > >
> > > I spent 2 weeks trying to contact them and they never responded to my
> > e-mail
> > > until a few days ago. Seems that their outbound MTA is incapable of
> > > delivering e-mail to our MTA, which is located AT THEIR DATA CENTER at
> > 350 E
> > > Cermak.
> > >
> > >
> > >
> > > When I finally got in touch with them after trying for 2 weeks, it
> > appears
> > > that 1) They have no online customer management portal (or are not
> > giving us
> > > access to it), 2) They don't take credit cards and require a check or
> > wire
> > > transfer (so 1960's) and 3) As I said, their MTA seems incapable of
> > > communicating with another MTA in THEIR DATA CENTER.
> > >
> > >
> > >
> > > Has anyone else had problems with them related to this transfer from
> > > Hivelocity?
> > >
> > >
> > >
> > > I think Hivelocity sold them their Miami data center as well.
> > >
> > >
> > >
> > > Hoping their service gets better soon.  My suspicion is that they didn't
> > > plan the transition from Hivelocity very well and are scrambling to fix
> > the
> > > issues.
> > >
> > >
> > >
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